Not so Reliable Store not answering calls or emails

On 9 January 2020 I placed an order. Then I heard nothing. On 18 Jan 2020 I was told my order was shipped. On 23 Jan 2020 I received a parcel via courier and it was not what I ordered. I contacted reliable store, send then pictures of the incorrect item and Puleng promised to sort it out with supplier. Last email I received was the following: Show quoted text Good day Sir

We have processed your replacement request.

We have sorted it out with the supplier in question.

Show quoted text.

THAT WAS THE LAST I HEARD OF RELIABLE STORE. I CALL THE NUMBER AND THE AUTOMATED VOICE SAYS "for queries press 2" I PRESS 2 THEN THE CALL ENDS. I HAVENTRIED CALLING SEVERAL TIMES BIT NO PERSON IS MANNING THEIR PHONES, UNLESS THEY CHOOSE NOT TO ANSWER. WE ARE NOW IN APRIL 2020 AND I HAVE BEEN SJTTING WITH THE INCORRECT ITEM SINCE JANUARY 2020.I CAN'T GET THROUGH TO RELIABLE STORE. THEIR NUMBER IS ***. MY ORDER NUMBER IS "7179" IF ANYONE OUT THERE CAN HELP ME, PLEASE REPLY. HELLO PETER P,EASE CONTACT RELIABLE STORE WITH MY ORDER NUMBER - 7179. THANK YOU