No Human Interaction

(8th June). I purchased RFID locks on their website, paid vie EFT and promptly received a confirmation of order email. (16th June). I received an email advising me that my shipment was on the way with a tracking number, giving me the ETA go the 20th June. The 20th June was a Friday, so when the parcel did not arrive, I was not worried and expected it to arrive the following Monday..... (24th June) Still no product, so I sent an email to which I received an automatic reply. No further response. (26th June). I sent another email with a more stern message. I had been onto Hello Peter and seen the shocking messages. I feared that my R12,000.00 was never going to be seen again. (27th June). Received an email stating that I would receive my parcel on the 29th. Nothing!!! (29th June). Received another email stating I would receive my parcel on the 30th June or the 1st July. (1st July). Received my parcel. So it appears that this is a legitimate business, but with the lack of ability to speak to a human being to voice my concerns, I doubt that I will make use of their services again. I would have given them 4 stars if I could have spoken to someone. I am a business owner and understand the delays during COVID, but do not accept the lack of human interaction.