No delivery, no refund after 3 Months of waiting. Order #RS1320 | Cancellation #7VTQRS

This company are anything but reliable!, I cancelled my Moms order (Order #RS1320) for her after a month with no delivery. She received an email on the 23 February confirming the order had been cancelled (Cancellation #7VTQRS,) To date she hasn't received her refund. They don't answer their phones and don't reply to emails. The only 5 star review they have on Hello Peter was the rating they gave themselves