No client service, wrong deliveries and very slow responses/delivery times.

I ordered electronic components on 8 January 2023 that showed 'Ready to ship'. After endless emails, I eventually received a parcel on 20 Feb 2023 that contained a totally inferior and incomplete set of electronic components. After I reported it by email on 20 Feb, I received a reply on 22 Feb from Primrose: "I am sorry to hear that you have received an incomplete item, and for the inconvenience this might have caused you. I have escalated the query to our product consultant and further feedback will be communicated with regards to the outstanding items." This is not a case of "outstanding items", I received a completely wrong and inferior kit of components that need replacement. I still haven't received any further communication and requested progress again today. I would advise against shopping from this so-called 'company'. If you receive anything from them, it is most likely not what you order. Client service doesn't exist and it seems like they are also prone to non-delivery of orders. One can no longer comment/post on their Facebook page, but I've also commented there previously and the page is flooded with negative comments from the past.