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Xolani B
1 reviews | Active since Aug 2019
13 Aug 2019, 14:54
Item listed as Delivered but I haven't received the Parcel. Customer Care line - No Answer
I placed an order and made payment of the 7th of Aug and I still haven't received my parcel.
However on the couriers tracking page the status is "Client Received", and on my account on Reliable's Order History it says "FULFILLED".
I cannot get hold of them on the number on their website nor an I getting any replies on my email.
Helpful (0)
Replies (2)0
Replies (2)
Reliable Store's replyOfficial
13 Aug 2019, 17:10Good Day Xolani.
Please note that your order has arrived in Johannesburg and is awaiting collection by the local courier. Today day number 3 from the date of ordering. Parcel handed over to local courier. The email response is within 24 hours, we will respond to the email you sent today.
Please note that your order has arrived in Johannesburg and is awaiting collection by the local courier. Today day number 3 from the date of ordering. Parcel handed over to local courier. The email response is within 24 hours, we will respond to the email you sent today.
Reliable Store's reply13 Aug 2019, 17:10
Official
Good Day Xolani.
Please note that your order has arrived in Johannesburg and is awaiting collection by the local courier. Today day number 3 from the date of ordering. Parcel handed over to local courier. The email response is within 24 hours, we will respond to the email you sent today.
Please note that your order has arrived in Johannesburg and is awaiting collection by the local courier. Today day number 3 from the date of ordering. Parcel handed over to local courier. The email response is within 24 hours, we will respond to the email you sent today.
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Xolani B's updateReviewer Update
21 Aug 2019, 11:57Thanks, I received my parcel yesterday and parcel is in good order.
However I would advise that you include another contact number on your website, seeing that I was only able to get hold of you on another number.
Please also get your couriering info/terminology corrected or explained, because when I tracked my parcel the status was "Client Received" and on your website it was "Fulfilled". Please have this changed or Explained to customers because that was ruined my experience with you.
I thought that the parcel was sent to me, only to later find out that it was received by Reliable Stores from their suppliers; and it was then couriered to me from Reliable Stores.
Please only share with Clients tracking numbers for parcels that are sent to them and not you or else notify the client that the tracking number provided is for your suppliers and another number will be provided when the parcel is heading to the client.
So all in all it was a good experience, the issue was improper communication.
However I would advise that you include another contact number on your website, seeing that I was only able to get hold of you on another number.
Please also get your couriering info/terminology corrected or explained, because when I tracked my parcel the status was "Client Received" and on your website it was "Fulfilled". Please have this changed or Explained to customers because that was ruined my experience with you.
I thought that the parcel was sent to me, only to later find out that it was received by Reliable Stores from their suppliers; and it was then couriered to me from Reliable Stores.
Please only share with Clients tracking numbers for parcels that are sent to them and not you or else notify the client that the tracking number provided is for your suppliers and another number will be provided when the parcel is heading to the client.
So all in all it was a good experience, the issue was improper communication.
XB
Xolani B's update21 Aug 2019, 11:57
Reviewer Update
Thanks, I received my parcel yesterday and parcel is in good order.
However I would advise that you include another contact number on your website, seeing that I was only able to get hold of you on another number.
Please also get your couriering info/terminology corrected or explained, because when I tracked my parcel the status was "Client Received" and on your website it was "Fulfilled". Please have this changed or Explained to customers because that was ruined my experience with you.
I thought that the parcel was sent to me, only to later find out that it was received by Reliable Stores from their suppliers; and it was then couriered to me from Reliable Stores.
Please only share with Clients tracking numbers for parcels that are sent to them and not you or else notify the client that the tracking number provided is for your suppliers and another number will be provided when the parcel is heading to the client.
So all in all it was a good experience, the issue was improper communication.
However I would advise that you include another contact number on your website, seeing that I was only able to get hold of you on another number.
Please also get your couriering info/terminology corrected or explained, because when I tracked my parcel the status was "Client Received" and on your website it was "Fulfilled". Please have this changed or Explained to customers because that was ruined my experience with you.
I thought that the parcel was sent to me, only to later find out that it was received by Reliable Stores from their suppliers; and it was then couriered to me from Reliable Stores.
Please only share with Clients tracking numbers for parcels that are sent to them and not you or else notify the client that the tracking number provided is for your suppliers and another number will be provided when the parcel is heading to the client.
So all in all it was a good experience, the issue was improper communication.