Incompetency nxa

Worse experience ever, I ordered in January and until to this day. Been tracking my parcel it stuck now on the custom waiting the person who's responsible to pay the tax to do so, but nothing. Been sending numerous emails to Primrose if there's ever such a person asking them about my parcel, no response.

I am going to add to people who are reporting these people and taking things further, I'm tired of this company and their incompetence. I ordered on the 26th of January and was told about the 14 days stupid rules, well 14 days going for 3 months now. I then received an email on the 25th from "Primrose" advising there were delays and my parcel I'll get on the 8th of March, the parcel it at airport waiting for tax.

Why is store still operating? How do we shut these people down? Because really in 2022 we still can't be having to deal with such companies.