I won't use them again

I bought an item more than a month ago, June 6. ETA was estimated as max 14 working-days. The on-line tracking says that it arrived in SA on July 1, and was cleared on same day, and was in their warehouse on July 2. 5 days laterl , I phone to ask why nothing further has happened since then and its still in the warehouse. I am told by Sello Ranthako, by email (there is no way to phone them - the number goes automatically to an answering machine after holding for some time) that they are just "waiting for customs to clear" the item. I can see this is ******* by looking at the website tracking (it was cleared on July 1). He doesn't answer my email calling him out on this. Today I managed to get through to the courier company Buffalo (also taken several days to get them to answer their phones). It turns out that Reliable *****ed up the info, and another courier company took it on Friday, then it was returned to the warehouse on July 6, and is now waiting for Reliable to pick it up 3 days later. They can't get hold of Reliable and neither can I, and cant say why Reliable haven't picked up the item. They don't deliver on weekends, of course. This is really terrible service, and I don't appreciate being **** to by Sello Ranthako about the status of the item. I wish I'd looked this company up on Hellopeter before using them - I would have run a mile.