AG
Alvina G
1 reviews | Active since Jan 2015
16 Sept 2019, 12:24
I think I've been s*****d
<div>its been almost two weeks i have not received any kind of tracking information on my items, the order on my account says unfulfilled. I have been emailing them almost trying to get a tracking number. All i get are promises. If i get no action after hello peter report ill be going to the consumer council of south africa. This is nonsense. I have been buying online for years and i have never had this kind of service from any online store. . I hope i am not being ****med, but be careful of reliable store. </div>
Helpful (0)
Replies (12)0
Replies (12)
Reliable Store's replyOfficial
16 Sept 2019, 12:34Good day Alvina
Please note that delivery is between 5 to 10 business days. Your parcel has been dispatched to you today as per the tracking http://index.buffaloex.com/express/record/BUFZA***YQ?language=en
You will receive your parcel today which is business day number 8. Kind Regards
Please note that delivery is between 5 to 10 business days. Your parcel has been dispatched to you today as per the tracking http://index.buffaloex.com/express/record/BUFZA***YQ?language=en
You will receive your parcel today which is business day number 8. Kind Regards
Reliable Store's reply16 Sept 2019, 12:34
Official
Good day Alvina
Please note that delivery is between 5 to 10 business days. Your parcel has been dispatched to you today as per the tracking http://index.buffaloex.com/express/record/BUFZA***YQ?language=en
You will receive your parcel today which is business day number 8. Kind Regards
Please note that delivery is between 5 to 10 business days. Your parcel has been dispatched to you today as per the tracking http://index.buffaloex.com/express/record/BUFZA***YQ?language=en
You will receive your parcel today which is business day number 8. Kind Regards
Reliable Store's replyOfficial
16 Sept 2019, 12:35From the instruction of my manager, we will process your refund today to avoid any issues.
Reliable Store's reply16 Sept 2019, 12:35
Official
From the instruction of my manager, we will process your refund today to avoid any issues.
Reliable Store's replyOfficial
16 Sept 2019, 12:47Hi Alvina
Please check your emails, Payfast to process your refund immediately.
Kind Regards
Please check your emails, Payfast to process your refund immediately.
Kind Regards
Reliable Store's reply16 Sept 2019, 12:47
Official
Hi Alvina
Please check your emails, Payfast to process your refund immediately.
Kind Regards
Please check your emails, Payfast to process your refund immediately.
Kind Regards
AG
Alvina G's updateReviewer Update
16 Sept 2019, 13:15Yes I think it's better that I'm refunded as the waybill number does not exist
AG
Alvina G's update16 Sept 2019, 13:15
Reviewer Update
Yes I think it's better that I'm refunded as the waybill number does not exist
AG
Alvina G's updateReviewer Update
16 Sept 2019, 13:22No email stating refund
AG
Alvina G's update16 Sept 2019, 13:22
Reviewer Update
No email stating refund
Reliable Store's replyOfficial
16 Sept 2019, 13:23Hellopeter blocks out numbers therefore the number does not appear. However, your refund has been processed. Thank you kindly.
Reliable Store's reply16 Sept 2019, 13:23
Official
Hellopeter blocks out numbers therefore the number does not appear. However, your refund has been processed. Thank you kindly.
Reliable Store's replyOfficial
16 Sept 2019, 13:26We have forwarded the Payfast refund request ticket. Your refund will be processed today.
Reliable Store's reply16 Sept 2019, 13:26
Official
We have forwarded the Payfast refund request ticket. Your refund will be processed today.
AG
Alvina G's updateReviewer Update
17 Sept 2019, 16:22Despite follow up on the process of the refund early this morning - I have still not received any indication as what is happening. Further your ticket says that client cancelled when I in fact did not cancel the order, you did. And I bet the reason you stated client cancelled was because of the percentage charge to cancel an order - I did read the T&C's! Please rectify and process the full refund due and owing together with proof of payment.
AG
Alvina G's update17 Sept 2019, 16:22
Reviewer Update
Despite follow up on the process of the refund early this morning - I have still not received any indication as what is happening. Further your ticket says that client cancelled when I in fact did not cancel the order, you did. And I bet the reason you stated client cancelled was because of the percentage charge to cancel an order - I did read the T&C's! Please rectify and process the full refund due and owing together with proof of payment.
Reliable Store's replyOfficial
17 Sept 2019, 16:29No, we did not charge a restocking fee. The full refund is processed as indicated on the email. Payfast handles all refunds as we do not have any of our clients financial information. We said you cancelled because you were not willing to wait the full delivery process.
Reliable Store's reply17 Sept 2019, 16:29
Official
No, we did not charge a restocking fee. The full refund is processed as indicated on the email. Payfast handles all refunds as we do not have any of our clients financial information. We said you cancelled because you were not willing to wait the full delivery process.
AG
Alvina G's updateReviewer Update
18 Sept 2019, 12:17Please indicate when I will receive refund as no one responds to email sent to both Reliable Store or Payfast
AG
Alvina G's update18 Sept 2019, 12:17
Reviewer Update
Please indicate when I will receive refund as no one responds to email sent to both Reliable Store or Payfast
Reliable Store's replyOfficial
18 Sept 2019, 12:19We will call Payfast and provide a response.
Reliable Store's reply18 Sept 2019, 12:19
Official
We will call Payfast and provide a response.
Reliable Store's replyOfficial
19 Sept 2019, 17:21Payfast has confirmed that your refund has been processed. Please confirm once you receive it
Reliable Store's reply19 Sept 2019, 17:21
Official
Payfast has confirmed that your refund has been processed. Please confirm once you receive it