Don't Waste anymore time with Reliable Store - Contact PayFast for your Refund

Good Day, my informed view is that this is a ****. I have reported them to various authorities for investigation. Importantly, I should note that Reliable Store is enabled by PayFast, their 3rd Party credit card payment gateway services - who are legally responsible to ensure consumers are protected. I would recommend that you request a refund directly from them, as PayFast are governed by Financial Services Authority and have an obligation to ensure their systems are not used **********ly, which it is in this case.

Reliable Store Modus Operandi explained below;

1. We Build Property T/A Reliable Store promotes products and services for which they have no intention of delivering – despite stating that their delivery timeframe is 15 days

2. Their “Business / **** Model” is based on a delaying tactics to frustrate customers into cancelling in order to get the 35% cancellation fee, which is likely more than their profit margins anyways. This modus operandi is supported by inaccessible contact details, and evasive communications. a. They are not accessible via telephone numbers specified, allowing it to be on hold endlessness only to eventually get cut off b. Customers are left with no resort but to email them, to which responses are only made at most twice a week, with generic responses c. These delaying tactics goes into weeks and months, conveniently allowing certain consumer refund and statute policies to lapse 3. In order to maintain a front of legitimacy with banks and yourselves, We Build Property, trading as Reliable Store will on occasion despatch goods in order to obtain a POD i.e. Proof of Delivery. a. Goods delivered to customers by them are incorrect or partial orders, however the POD’s do not contain the actual product details except for the fact that the client signed for “goods”. These POD’s are then used to justify to yourselves that delivery was made when it fact it was erroneously made with incorrect products on purpose.

4. This leads to frustrated customers who finally request a “Refund” that We Build Property, trading as Reliable Store has been delaying them for to get to this point. a. We Build Property, trading as Reliable Store then request a cancellation fee of up to 35% and may also justify it on the basis of; i. Customers signing and / or receipt of incorrect goods, or ii. The fact that the customer is now unwilling to wait indefinitely well past the 15 day SLA for delivery. iii. Or that the goods have been “shipped”, which is proven by them through a tracking number from aboard (China) that actually doesn’t work iv. They subsequently pay over to the exhausted customer the refunded balance (65%) directly – thus leaving 3rd party providers such as yourselves out of the loop. v. They make up to 35% of total order value through this **** resulting in customers losing considerable money

I've logged a formal complaint with several parties i.e. FSCA, CGSO and Banks. Do find me online and get in touch if you want to know more or contribute to this.

Good luck and all the best Ahmed Kajee