Disappointed 1st time buyer.. reliable store seems to be a ****

Honestly disappointed in the service of this store, it's the 1st time purchasing from them and they quick to contact you if they see abandoned cart but 1ce you make a purchase there is no communication at all...I purchased a item from them on the 24th June and there has been no communication since then, no tracking number given and no way of getting hold of them as when you call the number listed it keeps saying high call volume and the person is not available and if you click option 2 for deal hub it's the very same thing, it's truly a **** ..as a business owner myself I feel it's totally ********* and unprofessional way of dealing and I will actually put in a dispute with bank as this is honestly not acceptable service, they don't respond to emails either... It's not a way of running a business, if you cannot fulfill a order then kindly atleast let a customer know but with reliable store there is no communication or way of getting in touch with them.. I would advise against purchasing from them as a 1st time buyer this is terrible attitude for a business and goes to show enough