Await delivery from Reliable store for three months now

I ordered a Electric Grains Spices cereal dry food grinder mill grinding machine stainless steel in May 2023, I phoned beginning of July to find out why it was not delivered. The guy told me that they were out of stock but I will received it soon. I received email 12 July 2023 informing me my order is on the way. The order no is : S***ZA . Up to today we did not receive the grinder. Today I tried to phone. As soon as I am first in line the call cut. PLEASE HELP as we need this grinder urgenly for our business and R2 932 is a lot of money to loose. My cell is ***.