Avoid this unreliable “Reliable store” at all costs.

Avoid this online “store” all all costs. After two weeks of placing my order, I had not received a tracking number. I then received an e-mail advising that my tracking number will be forwarded and that the order will still be delivered within the expected 7-10 days ??? I contacted Reliable’s help desk and was told that their supplier had not yet despatched the order (after 17 days). As Reliable was unable to deliver my order within a reasonable time, I requested a full refund and was told it would take 3-10 days to receive my money. I have queried progress (proof of payment/refund) twice before I was told by e-mail that they would refund only 90% - deducting 10% as a restocking fee! As they did not carry stock, and the supplier had not yet sent the item and not being able to deliver in a reasonable time - this is highly irregular. My worst online experience ever.