RN
Rob N

1 reviews | Active since Sept 2014

13 Nov 2021, 13:52

AVOID the UN-RELIABLE STORE

DO NOT BUY FROM THIS COMPANY. On the 26th of June, I ordered two devices. After badgering them for answers about the progress of the order it arrived on the 27th of July. What was supp**** was not what was ordered. On the 2nd of August, I commenced the lengthy process to return the goods and get the correct goods supp****. They were unable to deliver despite promises and excuses along the way. On receipt of the returned goods (I paid for the courier) they agreed to reimburse me less a withholding fee of a minimum of 10% for admin etc as per their T&C's on their website. Despite repeated efforts by their call centre agent they still owe me R2041.98 and have never refunded me to this day! After SIX months from the date of purchase - what a nightmare! Spend your money elsewhere and AVOID the UN-RELIABLE STORE!

0
Replies (2)
Reliable Store
Reliable Store's reply13 Nov 2021, 19:21
Official
Good Day,

I trust that you are well.

Your refund has been processed and you will receive an email confirmation shortly.

Apologies for the inconvenience caused to you and for the delay with your refund.

Thank you,

Regards
Reliable Store Team

Best regards,

RN
Rob N's update18 Nov 2021, 22:17
Reviewer Update
For the record, I can confirm that the full amount of the original purchase from the Reliable Store was refunded back to my account on 16 November. Thank you for responding to my post and the issue raised. While I appreciate the gesture I find it most unfortunate that restitution took place because of a public posting and not through the original service channels provided by Reliable Store. Wishing you every success in getting your service levels up to scratch in future.