Terrible Customer Service

Terrible Service. They hide behind their terms and conditions and their service is only as good as their automated electronic responses. All I wanted is some communication regarding my order placed on 28th Feb which indicated I should have my goods by 4th March. I logged a ticket on 10 March which indicated i would get a response between 24 and 48 hours. Since I didn't get a response I sent another email and again no response. When I eventually got through today, ( 14th ) they insist the 48 hours is not up yet and I would have received a response soon. The consultant was not interested in conceding that it would have been courteous just to communicate. Any business who can only state that you should read their terms and conditions when you are trying to get information out of them regarding your purchase knows they don't deliver customer service. Don't buy from these guys if you want hassle free service.