Worst Institution Ever

The problem is you guys want us to come on here before you assist us, so here I am. I have been calling and emailing student support for over a week now, I don’t have access to my student portal, I don’t have access to my mails. I’m kept on hold for over 30 minutes at a time only to be told I will get a call back and never receive it till I call again myself. My student advisor uMonde whom I requested to get changed at the BEGINNING of the semester because he is just utterly useless and never knows anything is still as useless as the time I asked him to be replaced by someone else. CAN SOMEONE PLEASE ALLOW ME ACCESS TO MY EMAILS AND STUDENT PORTAL!!! I cannot wait to finish this year so that I can f*kof to another institution that has no admin issues such as this. Everyday it’s something else for crying out loud. Why bother be a distance learning facility when you’re unable to facilitate the proper tools for us to efficiently access our information online?