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Vivian W
1 reviews | Active since Feb 2014
17 Apr 2024, 11:03
Worst Educational Experience Ever
I have been requesting to change my student advisor for weeks. Since registering I have received no assistance whatsoever, no orientation on how to navigate the site. The links to access study materials and prescribed text books have been removed. Although I am trying to self navigate the information on the portal is incorrect, I have a work directed assignment that states to contact the lecturer in Sept 2023, how when we are in April of 2024. It’s a complete mess and I wish I could deregister and request a full refund because this learning experience has been horrible to say the least. Yho hayi nkosiyam
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Replies (3)0
Replies (3)
Regent Business School's replyOfficial
18 Apr 2024, 11:31We're sorry for the difficulties you've encountered. We're taking immediate action to address your concerns, someone from our team will contact you shortly to assist further. Thank you for your patience.
Regent Business School's reply18 Apr 2024, 11:31
Official
We're sorry for the difficulties you've encountered. We're taking immediate action to address your concerns, someone from our team will contact you shortly to assist further. Thank you for your patience.
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Vivian W's updateReviewer Update
18 Apr 2024, 14:36Thank you for the prompt response. I would like to personally thank Nokuthula Vilakazi, she was extremely helpful and guided me through the portal, she also assisted in activating my Office 365, and wherever she couldn’t assist (library and incorrect dates on the portal) she made a note to escalate to the relevant department and revert back with feedback. I feel more at ease now and happy/ excited to resume with my learning. Thank you Nokuthula
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Vivian W's update18 Apr 2024, 14:36
Reviewer Update
Thank you for the prompt response. I would like to personally thank Nokuthula Vilakazi, she was extremely helpful and guided me through the portal, she also assisted in activating my Office 365, and wherever she couldn’t assist (library and incorrect dates on the portal) she made a note to escalate to the relevant department and revert back with feedback. I feel more at ease now and happy/ excited to resume with my learning. Thank you Nokuthula
Regent Business School's replyOfficial
22 Apr 2024, 11:31 Thank you for your positive feedback on Nokuthula Vilakazi's support. We're glad she could assist and make your learning experience more comfortable. If you need further help, please feel free to reach out. We're here to support your educational journey!
Regent Business School's reply22 Apr 2024, 11:31
Official
Thank you for your positive feedback on Nokuthula Vilakazi's support. We're glad she could assist and make your learning experience more comfortable. If you need further help, please feel free to reach out. We're here to support your educational journey!