Urgent Complaint Regarding Unallocated Payment and Registration Delay

I am writing to formally report an ongoing issue with Regent Business School regarding my registration and payment allocation. Despite having submitted proof of payment in February, my registration has yet to be processed, and my student portal remains inaccessible. As a result, I am unable to submit assignments, which are already due, placing my academic progress at serious risk. Over the past three years, I have encountered this same issue with the institution, where my payments are consistently not allocated properly, leading to unnecessary delays and frustration. Despite numerous attempts to seek assistance from the accounts department through multiple channels, including emails, phone calls, and direct inquiries, I have received no resolution. The department repeatedly states that my payment is “not allocated,” yet no action is taken to rectify the situation.