Unprofessional and ********* Administration

I am disappointed by the unprofessionalism of Regent. What students are taught needs to be implemented in the administration team. Student Support offers no support.

Requesting for a re-mark, the immediate response after about a week is that payment needs to be made. Payment was made and the PoP submitted 24 July. This was acknowledged. Another week passes and when following up on the outcome, I receive an apology to say that my proof was submitted. Again, after numerous follow-ups via email and telephone, I receive the response that they are awaiting feedback from the Exams Team.

When contacting the Exam Team, I was informed that they see the request, however, Student Support never attached the documents. Appalled that nobody speaks to each other internally, while the student's future is at your hands and money has been paid, I proceed to send the attachments to the Exam Team.

Weeks later, here I am, still requesting feedback and being ignored. I received a call in last week to say that it's sitting with the Examination Board and I will have to wait to hear back from them.

2 months of waiting for a re-mark! This is absolutely ridiculous! I am a fulltime employee and DO NOT have time to follow-up on people who do not respond, and also refuses to share escalation details.

I feel that my re-mark money, ontop of tuition fees have just been taken and as the student, have to be satisfied with whatever Regent chooses to give us.

I need this matter to be resolved and internal action to be taken. After 3yrs, I just want to be done with Regent and will no longer refer anybody else to this institution. I re-mark can NEVER take 2 months to be resolved!