UNBELIEVABLE!!

I can't believe I am here again about the same college, same issue!!. My son's fees are paid up in full for the year, yet he has not received his June results, same issues from previous semesters. Second semester has started, one assignment is due in a week, the college has now gone mute on e-mails. I have phoned 4 times and held on for more than 15 minutes each time but still got no assistance. My son will be behind again this semester, this is just unbelievable. Maybe we now need to publish the names of the employees here so that the college can discipline them.