Terrible service

Absolutely terrible service when it comes to student support at the Durban branch. The statements that are supposed to be sent to you as a student sometimes aren't. Then when you need to receive your exam results, that's when they tell you that you owe money. What is so difficult about sending the the statements with the correct figures once a month? You will really have a terrible experience if you are assigned to Nombulelo in the finance department. She is constantly on a call when you phone and she will answer your emails days later. Don't even hope that she will call you back if you leave a message, no matter how urgent she will never return your call.

Then there is the many different people you have to keep passed on to for help. Their employee job specialization is really hampering service delivery, you will literally speak to a minimum of 3 people before getting a hold of the person who will give you the help you need.