Terrible communication and zero support from accounts and bursary

I am extremely frustrated with the complete lack of service from this institution. I have sent emails and called the accounts and bursary departments multiple times, including three calls today alone, and nobody answers or responds.

I have already submitted my proof of payment, yet my account remains uncleared and I cannot view my results. It is unacceptable to ignore students who have paid and are simply trying to access what belongs to them.

Please escalate this and clear my account immediately so I can see my results.