Student Support - absolutely frustrating

The weakest communication channel I have ever come across. It is worse than calling a government dept. Every engagement has been disappointing and frustrating. Their student support team is there only to frustrate students and waste our money on lengthy calls.

On Friday 28/04, I called regarding my account, which was settled in full for the year and over a month ago, yet I have received constant emails with the statement showing an outstanding balance. Needless to say I did reply to those emails, but offered a courtesy call to ensure all in order and to resend the POP. I selected option 3 for Accounts, I reached accounts but then was transferred on to I don't know where. Finally when I got through to someone after being on hold for a very long time, she proceeded to tell me that the person I need to speak to is on leave and I should call back the following Tuesday!

Today I called to enquire about another query regarding test dates (which I initially queried the week before and sent an email about it), I reached student support. I asked for a specific person (by name) whom I dealt with previously but she was unavailable. I then explained my query to the person I was speaking to, she asked me to hold the line. I assumed she was looking into it. I was on hold for 12 minutes. Then was transferred to someone else asking me what my query is. I went ballistic. I was on hold for 10 minutes only to be transferred to someone new for me to explain my query to all over again. I immediately asked for their team leader or someone senior. Surprise surprise I was put on hold for another 10 minutes before I hung up.

Is this student support? They just transfer you around and hope you get fed up and hang up because they either can't or don't want to do their job. What about the airtime that we waste. There is no escalation or complaints channel other than HelloPeter. Yikes! If I knew it was like this I would not chose Regent Business School.