Regent businesses school incompitant accounts department

I've been having a problem with the account department at Regent business school I'm currently a student doing my second year, and was late in terms of my fee payment and my results were withheld n my online account suspended. Due to that I couldn't excess my half yearly results. I have settled the fees in full last week and I have been begging Shirley Ramthasamy to provide me with me results .Her excuse is that the funds haven't reflected. I made a direct deposit into their standard bank acc and I'm also using standard bank 2 weeks later I'm still waiting for confirmation regarding the payment and my results

The service is pathetic I was hoping that the administration issues are not the same like other institutions but it's the same I'm very dissapointed