Regent Business School's constant disappointment

I have been in unpleasant communication with Kuresha Padabattan from 26 November 2024 asking her about deferral, cancellation and changing course. She would take two to three days to respond. I then asked her to give me a call to discuss the options available she never did instead she would respond 3 days later with an email. Tried calling her, would be told I am being transferred and still not get hold of her. on Thursday 23 Jan I then took a day off from work, visited the branch/campus in Hatfield Pretoria for assistance and was told "my student advisor" whom is Kuresha the same lady that I no longer wanted to deal with hence I was there, is the only one whom could assist me. I insisted on being assisted by someone else and was put on the phone with a guy in New Enrollment department (Vusi or Vuyo, i forgot his name). He mentioned that i was transferred to the wrong department and he cannot assist me, I then asked to be put through to management and he transferred me to Brian (the director) whom also never responded until i had to leave. We pay a lot of money at regent to be receiving such pathetic service. I have ran out of options, where do I go from here. My advice to others would be to make a thorough research when choosing an institution to study with to avid being in my situation