POOR SERVICE DELIVERY

Poor service received from Mandisa Majola - I have sent in an application for 2024 on the 29th Of November 2022 - she never bothered to call me - i ended up calling and asking for her - i was advised that she is on lunch and will revert back to me as soon as she comes back, however she did not bother to do so. I sent a follow up email on the 5th of Dec to follow-up on my application. Yet there was no response. Mandisa responded to me on the 12th of Dec - I made a payment to the school as she requested on the email and further forwarded her the Proof Of Payment - she has been quite since , sent a follow-up email still Mandisa is not saying anything to me . Please advise me with a way forward because this is very unacceptable