Poor Service and Communication

1. I am very disappointed with the poor service I have been receiving at this institute. I was put on hold for over 30 minutes, and no one has bothered to call me back, even though I selected the option for a consultant to call me back shortly.

2. I am very frustrated because there is a module I failed during my first year in 2021. To this day, when I inquire about graduation, I am told that I will not be graduating because of this failed module (which is understandable). However, my issue is that no one informed me about this until now. Neither the transcript I downloaded nor the online portal showed any indication that the module was outstanding. Since this was a year-long module, it means I will need to add another year to repeat it. This delay significantly impacts my academic plans.