No feedback on results

I have been waiting for my updated statement of results since 14 December. Really getting no meaningful feedback or timeline when the issue will be resolved. New students are getting quick and good replies. Feels like Regent are keeping them happy since they will still receive funds from them in future. My account is paid up and my course completed so I am an after thought to Regent. After spending three years and thousands of rands at Regent Business School I must say that I am highly disappointed to say the least!