My emails to student support went unanswered, leading to immense frustration and a sense of helplessness.

In 2024, I was set to begin my second year of studies. My company generously paid R30,000 towards my tuition, and I covered the remaining balance of R300. Despite the successful payment, I experienced significant issues accessing my account. Upon attempting to log in, I found myself unable to access my account. I contacted student support and was subsequently transferred to the accounts department, neither of whom could resolve my issue. I was shuffled back and forth between departments without any resolution. Eventually, I regained access to my account, but by then, the time for quizzes had elapsed. I continued to face difficulties, calling in multiple times and being given the same unhelpful responses. Despite assurances that I would receive an email with a resolution, none arrived. My emails to student support went unanswered, leading to immense frustration and a sense of helplessness. Recently, I received an email from ***XX advising me to register for the third year. However, given the ongoing issues and the inability to access my modules or complete tasks, I find it unreasonable to expect me to pay a R2,000 deferral fee when the situation arose due to no fault of my own. I kindly request that my deferral fee be waived due to the aforementioned circumstances caused by the institution's inability to resolve the access issues in a timely manner. Thank you for your understanding and prompt attention to this matter. I look forward to your favorable response.

The response: Kindly send proof of payment, probably did not even take the time to read my motivation - Not even i will look into your feedback and give you some answers on what went wrong.