Horrible service

Since I have app**** with Regent I am not happy to imagine paying for poor services. Their portal is not user friendly and as a new student who started with the institution in August 2023 I've been asking for assistance from your institution with regard to how to use their portal, as I wanted my schedule for the semester to arrange my schedule between work and school I wrote several times and called their student support department that took me from pillar to post with no assistance and responses. When I realized that I had missed my deadline for assignments and requested for an extension for my three assignments to date I was ignored by Thando Sibiya and the resubmission department.

This institution doesn't care about its students and the services they are providing to their students. We are paying but receiving no services! I am not happy at all!

What I want to know now since it is exam season how will one get support to cover the work left behind and still write exams? and why this institution doesn't provide student assistance for their students like other professional Institution.