Frustrated student

It was with deep frustration and bitter disgust that I have chosen to use this platform. For just over two months I have been going back and forth with the same issue which Regent just blatantly refuses to rectify.

I received an official statement on the 8th of January 2021 from Regent stating that my arrears have been written off and upon enquiring if I could re-register now they are telling me it was a system error.

The system error is not my fault as a student and they should bare the consequences of such errors being made.

I am now being sponsored to complete my studies after submitted ny statement which clearly indicates a 0 balance and all I require is an invoice with the full amount for my outstanding modules which my sponsor is willing to pay but Regent is not adamant that I will have to pay the fees of which I received an emailed statement to say was written off.

I have asked for the call logs and recording of conversations with the consultants and that request has blatantly been ignored as well so I assume they are falsely saying that all calls are being recorded.

I require urgent assistance as I would like to commence my studies and pay the total fees fo my 2021 academic year.

Student number Bcom***