Disgusting service

this is one of the business school i wanted so much to graduate from but truth be told, the administration in this school is truly pathetic. I once paid towards my study fees and couldnt received the studying material when following up was told that i had used someone's student number thats what it was allocated to a different student i dont understand how i can use someone's student number as a reference when desperate to pay own fees. Now i am experiencing a similar problem towards the exam and assignment results, no matter how much effort i put in either these i dont really get satisfactory measure to an extent that i once requested my script just to be able to get satisfaction but was told that the RBS institution doesnt do that, the management in this school should know that we are paying a lot of money to be here and certainly cannot be in a situation whereby we need to repeat what we actually prepared soo hard for during assignment and exams sessions, i think the administration is truly ******** AND PATHETIC, how do i know if my results were then not allocated to the " other student" whom i was blamed to have paid for????