Disappointing customer Service :"(

<p>From the word go I've been having Trouble with RBS The service recieved by the consulants is absolutely disgusting as a student I'd expect that the institution provide you with great service because they suppose to make you feel comfortable and relaxed but I always have to call to recieve results , I have to run after them to make sure they recieve their money on a monthly basis and still beg 5 different Consultants for a statement to double check that my money has cleared successfully , Their communication s****s is horrible Nobody informs you when Workshop dates and times are rescheduled or when a Lecturer is not in for the specific workshop , They give incomplete information , I changed my plan for A to B none of the 3 consulants I spoke to told me that there would be extra money involoved when you request a plan change They dont give SLA and Turnaround times or inform you that if you send a Email it takes them a whole week to attend to it, Queries gets pushed from consultant to consultant , I have never been more dissapointed and felt as though I need to take my studies somewhere else because I am sure nobody deserves to study and not feel comfortable with the institution they are with or feel like they need to constantly ask if they have full information because the consultants refuse to do it for us !!!!</p>