Disappointed Student
They are completely unreliable and cabsolutely delayed.I have been a student at Regent business school for the past 3 years. In these 3 years, I have done more quality assessments for this campus than anything else. They have no SET Standards of the way they run their business and there is no structure or order what so ever.
In my first year of study in 2017, I experienced and issue with the campus where my assignments were marked incorrectly. I brought this to their attention and after many complaints and going back and forth, my assignments were remarked. 4 out of 5 subjects where remarked and ALL my marks were taken up to distinctions. when asked for an explanation, the campus advised that they get external markers from a different university to mark the assignments. my question was then, how does someone from a different institute mark the assignments of students when they have no knowledge of the work that is being demonstrated at Regent and apparently there was an oversight by the markers of allocation of marks in the assignment.
In the second year of my studies, I had experienced a problem where the lecturer had tested something that was not in the module guide on an assignment. When I posed the question to the dean, he advised me that if its not in the module guide, then it will not be in an exam or an assignment because obviously, how am i suppose to know what the lecture is asking for if i have no reference to it. Anyway, my assignment was then remarked again.
Currently in my third and FINAL year with this campus! I submitted assignments again in the first semester, Received my assignments quite late only to find out that apparently what I have been doing for the past 2 years was incorrect in this year! But no one corrected me over 2 years, and suddenly its wrong and I'm apparently being marked down because of that. Then the lecturer does a calculation on the board in one of the workshops with the students and it happened to be the assignment question. He confirmed with me that the answer was correct and then goes and marks my answer completely wrong in the assignment! I am baffled because literally that is the way he taught us to do the calculation.
Anyway, I brought these errors to the campus attention over 2 months ago, and I am YET to receive any feedback from them regarding my complaint. I have even requested the details of the class that attended the workshop to prove to them that the lecturer did do the calculation on the board. I have sent emails every week for the past 2 months and have not received any joy from my complaint.
Then yesterday I was advised that I needed to APPLY AND PAY MONEY in order for the campus to rectify THEIR MISTAKES!!! Just imagine! They will never release results unless your fees are paid up, yet they are so inconsistent in the way they run their business. They have so many faults but it all boils down to paying them to fix their mistakes. They don't stick to their word, and they don't provide feedback. To date, no one has been accountable for the issues I've experienced, No one has taken the initiative to rectify these mistakes because it continues to happen. I spent more time battling for marks with this campus than actually paying attention to my studies.
