Concern Regarding Poor Customer Service Experience

Dear Regent Business School Team,

I hope this message finds you well.

I would like to raise a concern regarding my recent interaction with a staff member, Ms. Solasheni Naicker, who was indicated to be handling my account. During our call, I explained that I had already made a payment to the school’s account, despite receiving repeated payment reminder emails.

Unfortunately, the conversation left me quite disappointed. Ms. Naicker sounded disinterested and offered no empathy or willingness to assist, even after I explained my situation and the urgency involved. I was informed that nothing could be done to pull my statement because payments take four days to clear. However, no alternative solution or support was offered to ease my concern as a client.

I value Regent Business School and the education I am receiving, but I kindly request that this matter be reviewed and that feedback be provided. I would appreciate more considerate and solution-oriented service, especially in situations involving financial matters.