Bursary paid, but my account is still blocked

I am extremely disappointed with the way my account has been handled. My bursary payment has been made, but I am still unable to access my results because my account remains blocked.

I was specifically promised that the block would be removed on Monday after 15:00 and that I would then be able to view my results. It is now Tuesday, and I am still waiting.

I have contacted the institution several times and have been patient throughout this process, but I keep receiving promises without the issue actually being resolved. Students should not have to continuously follow up for access to their academic results when payment has already been made.

I am requesting that my account be unblocked urgently and that I be given access to my results without any further delays.