Bad service with registration process and access to student portal at Regent Business school

I paid up my studies for my 2nd year a week ago and I still don't have access to anything on my student portal (profile). Every single day I have been following up and every single day I have received a different reason why I don't have access, even though other students on my study group have access. I was told everyone was experiencing the same issue by Regent and that was not true. I am so disappointed in the bad service I have been receiving from Regent. When you call you get transferred and you hold of hours and no one takes ownership or wants to assist. Student support doesn't even reply to their emails. I have received feedback from someone but its a different excuse every day. This is very unprofessional or this institution.

This is the message I got the first time. Good evening,

My apologies for the delay in the process, we are experiencing some issues with the portal and IT is working on having this resolved. I have escalated your issue to the relevant department and they are working on resolving this issue.

Thank you for your patience.

Then I was told everything was being loaded manually but still nothing. Every day a different excuse.