Bad Service/ Failure to assist

Since i registered in January and Full amount was paid by my employees in february ,but still no results was issued even assignment results ,i don't feel as if am taking seriously here,whilst was required to submit proof of payment and received numerous smses that was not going to get my results ,and managed to get the proof of payment and email to the bursary department which i got a response same day to say my account is cleared and i should get my results 2-3 days since last week wednesday/