Appalling service - No feedback on email or calls

Since I app**** and registered it has been one thing after another, first the student assistant responsible for my registration - Bongmusa Ngcobo did not provide me with the confirmation of registration and other documents on time, even after he was hounding me to confirm registration and make payment, once the payment was made, the contact stopped from their side and eventually after numerous follow ups and calls they provided me with the documents but still managed to mess up my payment plan even after I explicitly communicated to them how I will be making payments, every second week I will received an sms that my fees are outstanding and this will affect me getting results and Shirley is the contact person to assist, I still made numerous requests to Shirley to update my payment plan as per my registration and only in June 2025 did I receive communication that this would be updated (since January 2025) since then, Shirley Rathensamy has been ignoring my calls and emails when I follow up, I need to the updated statement and correct invoice reflecting my payment plan in order for my employer to make payment of the O/S fees and to this date I have not received it and no one is returning my calls or emails.

Not only this but last Friday I received another call from the RBS that my application was unsuccessful and I should consider another qualification...I am already registered, completed my assignments and received my exam timetable, by the way. How do I as a student trust that the institution is reputable after this experience?

If I could give no star, I would, This has been the most disappointing and humbling experience I have ever had with a higher learning institution that claims to be the best and competes with the best, I regret registering with RBS and would not recommend anyone to waste their money and intellect with this institution