Appalling service from Solasheni Naicker and Rbs

Extremely appalling service!

I had spoken to Solasheni Naicker mid August with regards to me registering at the end of September once my fees were settled. I settled my fees on the 29th of September (R40 900). I call student support and they notified me that the intake is closed so they forward me to Solasheni. I explain to her what she had said and all she initially said about it was sorry there's nothing I can do. I asked her why she would say that if it wasn't the case. That's when I said I would book a flight and go see them on the 8th of October and she said she'd speak to her manager. I sent her a follow up email at 12:30 saying that I wanted feedback by the end of the day and that is when she said

"I did tell you that you can continue with you studies once you settle the balance

You did not mention which intake , sorry for the misunderstanding" She said this via email, however the entire phone call she was apologizing for saying that it was possible when it was not. This is what was said by Solasheni and its not as if I'm pulling this information out of thin air. I will not be held back by a woman who lies and does not stick to their word. I have sent her 3 emails telling her that if she does not give me feedback from her manager and the manager's details, I would be escalating the matter. Whenever I try calling reception, they pretend to not hear to not hear what I'm saying. I want answers from Rbs and Solasheni!