Access to portal

I have been struggling to gain access to my portal now for 3weeks now. I have contacted support on so many accounts but I have not been assisted. I am always reminded to pay for fees but I when I need assistance to login in into my portal it seems no one is willing to assist. The support you receive during the application process is overwhelming and assuring that you will be in safe hands but when it comes to the registration process you have to beg for people to do their job to assist you.