Terrible Delivery Experience

I placed an order online for a pair of sneakers on the 27 Feb, paid for express delivery, and still haven't received my order on 4 March. I've been on the phone 5 times with customer support (who to be fair, try their best to be friendly), have sent 3 emails, but have been jerked around about when my order is arriving. Customer service say they've refunded my express delivery fee (who knows), but the story changed every time I called and I can't get a straight answer out of them about when my order will arrive. I don't know whether Reebok themselves, or Dawn Wing (the delivery partner) is at fault, but either way this is the worst experience ordering goods from a locally based retailer I've ever experienced. Save yourself the hassle and don't order from the Reebok Shop online. Rather order from Superbalist. I wish I'd visited HelloPeter first, because I'm clearly not the only person who's gone/going through this. I'd honestly give a lower rating if I could.