Shocking customer service

Bought a pair of CrossFit gloves from one of their agents (sportsman’s warehouse in Gateway Mall Durban). I used the gloves once and the material completely frayed. I sent a mail to Reebok South Africa and this was their response: “Julia Tom (Reebok South Africa Online) May 3, 11:36 EEST

Hi Dr E Muthray,

Thank you for your email,

You have contacted the Reebok online store, we unfortunately cannot assist you with your query, please contact the store the item was purchased from and they will be able to assist you regarding the gloves purchased.

Kind regards, Miché”

I find this a terrible way to treat a customer.