Reebok Pathetic online services

Ive placed an order on the 20th August 2020, today is the 09/09/2020, I've called in several times to find out where my order is and every consultant promises to call back before end of business but none of then does. the order on my account shows that the order hasn't even been invoiced, the consultant says it's lost with the courier, seems like im being messed around here.... i want my order, I'm not canceling there was stock when I ordered. ill be sure to take the matter further if this message is ignored.