Reebok delivered damaged package and refuses refund

As a loyal Reebok customer for years, I finally try their online range since I didn't find it in the stores....firstly the box was delivered to me DAMAGED pierced from the outer box to the inside, I decide to not be petty and just accept their terrible delivery, I open the box and I immediately HATED the colour....I wanted beige and this was pink. I try them on yo see if they look nice on me and I HATED them even more, I realized then that I should've ordered the white ones....I got them returned and was told I can't get a refund as they are damaged...the same company that delivered a DAMAGED box is telling me I damaged the shoes as if I even ran a comrades with those shoes....I only fitted ONE shoe and somehow am told I damaged the shoes and will not be refunded ....if I am not satisfied as the customer with anything it is my right to have a refund but am told that's the colour I wanted so I should have it.....I will be writing to Todd Krinsky and I personally want to understand all this drama.