Bad service for returning and refund

What a bad service I have received with Reebok online.... I have been ordering from Reebok online and I have never received such bad service until now I returned a shoe which was 2 small n the driver collected the sneaker clean n we checked only 2 find out a week later after returning they tell me I returned a dirty shoe I'm like what the hell I've been waiting for a week for my refund n u tell me the shoe is dirty after a week n my refund is still not processed I called several times no1 could provide me with any valid reasons for such a delay.... Funny part is that I've returned stuff before it never took this long n I have never received such *** treatment no more ordering from Reebok I would rather change brands Return Ref RETURN #*** placed on 27 November 2021 12:22