WATCH OUT FOR REDDATA!!!!!!!!!!!!!!!!!

Reddata contacted me telephonically to sell me 1Gig data for only R89.00 per month, on a month to month contract. I subscribed to the service as this seemed to be great deal as 1Gig data sells for about R150.00 nowadays. I then cancelled the contract after two days as we decided to rather get fiber for our home. I would no longer need to buy so much data for my cell phone.

The call centre agent advised me that the service was cancelled and that I would be refunded if any money was deducted from my account.

Reddata AND Phonebox AND Techtrace AND Rescuebox then deducted money from my account on the 1st of December AND AGAIN on the 22nd of December AND AGAIN on the 1st of February 2018. I then called Reddata two more times during January and February and queried this and they explained that the services was cancelled on their system and I would received a refund in 30 business days.

I was supposed to be refunded by mid January 2018 and I am still waiting.

I called on 15 February 2018 to find out why I have NOT been refunded as they had ample time to do so and the call centre agent advised me that there is no request for a refund on their system. She also advised that the other three amounts that were deducted from my account was value added services that was activated and was never cancelled. She could however not tell me why it was not cancelled and also said that I might not receive a refund.

I requested a copy of the recording where I agreed to the valued added services. This is apparently also going to take 48-72 hrs.

Be careful of Reddata as they just activate all sorts of things on your account and then you struggle forever to get your money back!