Refund still not processed (4 months later!!!)

I opted out of this offer over 4 months ago. I opted out before I had used the service, within 5 days of accepting the offer and before any money had been deducted from my account.

Money was however deducted from my account. I was told in November that I will be given a refund and everything cancelled. Money was deducted AGAIN in December, despite being told that it would not happen again.

I am STILL awaiting a refund for the debit orders that came off my account. I was told in December that the money would be refunded into my account within the first couple of weeks in January, and I am still waiting. I was told when I phoned in December that it would take up to 21 days - my refund should have been processed in January.

I am very upset as this amounts to theft - withholding amounts that legally belong to me. It may be a small amount to some people, but that is not the point.

The point is that this company has taken my money - TWICE - for a service I did not use, and have **** to me regarding my refund.