No response from customer care "specialist"
I would advise anyone interest in taking up a contract with Reddata to reconsider. I was offered 2.5GB of data for R89 a month. I was phoned twice from the call center to ensure all all information is correct and both times I was promised an email containing all terms and conditions discussed. I also made is VERY clear to both consultants that I am not interested in ANY other services. They also promise on their website that an email will be sent after your first payment confirming when your account is active and how to access the data. First month comes and 4 additional debit orders totaling an amount of R205 gets deducted via debit order from my account. This is *****, as I did not authorised this. I had to incur additional bank charges to have this debit orders stopped and reversed. I received no email stating that my account is active or how to access the data. I eventually saw on their website how I could activate the data, but surprise surprise it does not work. After a decent search on the internet, I found that I am not the only one struggling and that apparently that is what they do. Take your money, however NO DATA! I even sent an email on their website - NO reply. Sent another email to customer support on 2 January and received an email from Chamaine Mgobhozi who apparently is a Customer Care Specialist. I provided her with my email number. I have not received a response back up until today, so much for being a "specialist". Another R89 as been deducted from my account this month. Still no email, no data! Please stay away from this people. I will post the same warning on Vodacom's facebook page warning other Vodacom customers to never take up any offer from these ******!
Hi Elrine,
We do apologise for the unsatisfactory service and inconvenient caused.
We will get one of our team members to contact you shortly regarding your account and resolve the issue you are currently experiencing.
Thank you for notifying us.
King Regards
RedData Team
Best regards,
Hi Elrine,
We do apologise for the unsatisfactory service and inconvenient caused.
We will get one of our team members to contact you shortly regarding your account and resolve the issue you are currently experiencing.
Thank you for notifying us.
King Regards
RedData Team
Best regards,
