1 reviews | Active since Aug 2014
I was contacted by a Reddata Sales representative regarding a mobile data package for R89 per month at the end of September. The offer seemed fair and I accepted.
On the 4th of October after I accepted the offer I received a mail from Reddata stating my agreement was cancelled. Making nothing of the mail, as I would be fine without their data package.
To my surprise a debit order was deducted on the 31st of October. I Immediately contacted them, they confirmed that my order was cancelled and said that they would return the money ASAP. But on the 31st of November another debit order was deducted from my account. After this debit order was deducted i was fuming, as not only did they not pay back the first R89 but deducted another. With my second call to Reddata I was really surprised and shocked about the excuse I received from the Call attendant. " Sir we are experiencing problems with our debiting system". I rep**** that I don't understand how you can't fix a serious problem with your debiting system for more than a month, and promptly asked when I can expect the R178.00 back. The attendant calmly rep**** " I don't know", how convenient is that from a company that is basically *****ing money, as they have rendered no service and was debiting money from my account without an concern.a
I did reverse the transactions with Standard Bank and loaded a stop order. But Standard bank is so useless that if the debit order is deducted with a Slightly different REF number or on another day ( Which Reddata did do) the ******* Debit order will still be deducted. The cherry on the cake is that Standard Bank does not care because when I reversed the 3rd Debit order after a heated conversation with how unhappy I was with my Bank not being able to protect me, they deducted a R55 fee so I only received R34 back from the 3rd R89 ******* DEBIT ORDER!!!!!!!!!!!!
I will now have to change my bank account number and I also think Bank.
Hi Talitha,
Kindly accept our deepest apology regarding this matter.
Your query will be escalated further and a friendly specialist will contact you to resolve it.
Thank you for your notification.
Warm Regards
RedData Team
Best regards,
Hi Talitha,
Kindly accept our deepest apology regarding this matter.
Your query will be escalated further and a friendly specialist will contact you to resolve it.
Thank you for your notification.
Warm Regards
RedData Team
Best regards,
Hi Mr Barnard,
You will be contacted, you did provide your details on the required fields which we use to allocate your account.
Someone from the management will contact you, we have escalated your query.
Warm Regards
RedData Team.
Best regards,
Hi Mr Barnard,
You will be contacted, you did provide your details on the required fields which we use to allocate your account.
Someone from the management will contact you, we have escalated your query.
Warm Regards
RedData Team.
Best regards,
33 total reviews on Hellopeter
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