JvdM
Juan van der Merwe

1 reviews | Active since Jan 2018

04 Jan 2018, 12:11

BIGGEST **** EVER! ******** deductions for no service? *********

I received a call from Red Data in November 2017 selling me a dream that you will receive 2GB of data a month for R89 per month. Included in that you also get additional law cover etc. The lady also explained to me that there is other services available and I answered that I would only like the data for R89 per month.

A week later, a guy called me to confirm my order (which I already have done with the previous caller) to activate my account.

The 1st of December comes, I receive debit orders of an amount adding up to R362.00!!!! It included services like : Safe BASE, SO MUSIC, TECHTRACE, DEBTDOC and PHONEBOX. All of which I DID NOT subscribe to. The 2GB of data is also NO WHERE to be found. I received nothing! I sent them an email demanding a refund and cancellation of this ****. They then advised me that I have agreed to all that services and a refund is not possible, but the contract is cancelled.

Guess what happened on the 22nd of December? Deductions on my account adding up to R407.00 for the same bullsh*t! After my service was cancelled. How on earth is this possible?? And still, no service or data received.

I sent them another email on this and the only reply I received from Chamaine Mgobhozi, is that the accounts department is on holiday until the 21st of January and will attend to it then. WHAT???? So I must just sit back and wait for another R407 to be ****** from me again?

I am furious that a company can rip of people like this. I am going to share this to everybody possible. I am disgusted!

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Replies (1)
Reddata
Reddata's reply04 Jan 2018, 14:00
Official

Hi Juan,

We humbly apologise for the inconvenience caused.

Our billing department is currently closed however we have escalated your query to them.

We will get one of our team members to contact you and advise further.

We take your consideration to heart.

Thank you for notifying us.

Warm Regards

RedData Team